Course Materials
All materials required to follow the online course are provided in electronic format.
This training is designed for anyone who wants to communicate more easily and effectively with colleagues and business partners, as well as for those who already recognize certain challenges in that process.
Through workshop exercises and practical examples, participants will broaden their understanding of different communication styles, develop the ability to recognize them, and learn how to respond to them—when it is useful to adapt and when to stay true to their own communication style.
The training includes practical exercises that help participants better understand the scenarios presented, as well as take-home materials and tools they can immediately apply in their next important conversations. The lecturer’s role is to provide a safe and encouraging space for learning, exchanging experiences, and practicing new communication approaches.
You leave not just with knowledge, but with ready-made templates and techniques you can apply the very next morning in your first meeting.
There is no passive listening. Through real-life simulations, you test your limits in an environment where mistakes are allowed and used for learning.
Milica combines business reality with a deep understanding of human psychology, giving you insights that standard training often misses.
What will you learn?
The training is structured to cover the key pillars of modern business interaction, giving you directly applicable tools for every segment of your work:
Communication process and style analysis By understanding how information is transferred and identifying different communication styles, you will learn how to recognize the person you are speaking with on the spot. You will learn what your communication style most often is, and how to master other styles as well.
Assertiveness and successful communication techniques Master assertiveness as the most effective way to ensure clarity and healthy boundaries while expressing your views without damaging interpersonal relationships. Through advanced communication techniques, we focus on active listening and asking the right questions, which are the foundation for reaching agreement even in the most demanding situations.
Constructive feedback Learn how to give and receive feedback so that it becomes a driver of progress rather than a source of conflict. We focus on feedback models that motivate colleagues and keep projects moving toward the goal while preserving the professional integrity of all parties.
Professional electronic communication Digital etiquette and clarity in writing (email, Slack, Teams) are at least as important as verbal communication. Optimize your written communication so that your proposals are read, understood, and accepted.
Special discount for participants!
IT Centar wants to provide participants with comprehensive knowledge that will make them more competitive in the job market, and that is why we want to reward your effort and commitment.
All participants who complete the Communication Skills training receive a 25% discount voucher they can use to continue their education at IT Centar.
This is your space for growth, not just a beginning.
That is why we choose to invest together with you in your knowledge and your future.
