Last updated: August 16, 2026.
IT Centar (“we,” “our,” or “us”) is committed to protecting the privacy and personal data of its users, clients, training participants, and website visitors.
This Privacy Policy explains what personal data we may collect, how we use, store, and protect it, and what rights you have in relation to your data.
Data processing is carried out in accordance with the applicable laws of the Republic of Serbia on personal data protection, as well as the European Union General Data Protection Regulation (GDPR) where applicable.
1. Data we collect
Depending on how you use our website and services, we may collect and process the following categories of data:
Identification data: first name, last name, username, or other similar identifying data.
Contact data: email address, phone number, address, and other data you provide when making an inquiry, submitting an application, or arranging a service.
Training-related data: data required for registration and participation in courses, training sessions, workshops, and other educational programs.
Business service-related data: information you provide when inquiring about or arranging software development, computer networks, consulting, or other IT services.
Technical data: IP address, browser type and version, operating system, device type, and other technical data related to access to the website.
Usage data: information about how you use our website, the pages you visit, time spent on the website, and interactions with its content.
Marketing and communication data: your preferences regarding receiving notifications, promotional messages, and other forms of communication.
2. How we collect data
We may collect data in several ways:
- directly from you, when you fill out a contact form, register for training, request a quote, contact us by email or phone, or otherwise communicate with us;
- automatically, through cookies and similar technologies when using our website;
- from third parties and services we use for analytics, communication, advertising, or delivery of our services.
3. Purpose and legal basis for processing
We may process your data for the following purposes:
Responding to inquiries and communicating with you
We use the data to respond to your messages, requests for information, and quote requests.
Legal basis: legitimate interest, taking steps at your request prior to entering into a contract, or your consent, depending on the specific situation.
Providing services and fulfilling contracts
We may process data to organize training, provide IT services, implement projects, and fulfill other contractual obligations.
Legal basis: performance of a contract or taking steps prior to entering into a contract.
Administrative and legal obligations
We may also process and store certain data when necessary to meet accounting, tax, or other legal obligations.
Legal basis: compliance with legal obligations.
Improving the website and services
We may use website usage data to analyze performance, improve the user experience, and develop our services.
Legal basis: legitimate interest or consent, depending on the technology used.
Marketing and information
If you have given consent, we may send you information about courses, services, events, offers, and other IT Centar activities.
Legal basis: consent.
You can withdraw your consent to marketing communications at any time.
4. Sharing data
IT Centar does not sell your personal data.
Your data may be accessible to third parties only when necessary to provide our services, operate the website, or comply with legal obligations.
This may include:
- hosting and IT service providers;
- email and communication service providers;
- accounting, legal, and other professional partners;
- analytics and advertising service providers;
- platforms and technology partners we use to provide our services;
- public authorities and other institutions when required by law.
We expect our partners and service providers to process data only in accordance with the relevant contractual and legal obligations.
5. Transfers to other countries
Some of the technology, cloud, analytics, or communication service providers we use may process data outside the Republic of Serbia or the European Economic Area.
Where applicable, we take appropriate safeguards to ensure an adequate level of data protection, including the use of appropriate contractual mechanisms and other measures required by applicable regulations.
6. Data retention
We retain personal data only for as long as necessary for the purpose for which it was collected.
The retention period may depend on:
- the duration of the business or contractual relationship;
- the type of service you use;
- legal accounting and tax obligations;
- the need to resolve potential claims or disputes;
- the consent you have given us.
When there is no longer a need or legal basis to retain the data, it is deleted, anonymized, or otherwise removed from active systems.
7. Your rights
In accordance with applicable personal data protection laws, you may have the following rights:
Right of access – you may request information on whether we process your data and obtain a copy of the data we process.
Right to rectification – you may request correction of inaccurate data or completion of incomplete data.
Right to erasure – in certain circumstances, you may request deletion of your data.
Right to restriction of processing – you may request that processing of your data be restricted in certain situations.
Right to object – you may object to processing based on legitimate interest when the legal conditions for doing so are met.
Right to data portability – when the legal conditions are met, you may request that data you have provided to us be given to you in a structured, machine-readable format or transferred to another controller.
Right to withdraw consent – where processing is based on your consent, you may withdraw it at any time. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise your rights, you can contact us at:
If you believe your personal data protection rights have been violated, you have the right to contact the competent personal data protection authority.
8. Cookies
Our website may use cookies and similar technologies to function properly, remember certain settings, analyze website usage, and, with your consent, support marketing activities.
Necessary cookies
These cookies are required for the basic functioning of the website, security, user session management, and saving your cookie preferences.
They cannot be disabled through the cookie management system when they are necessary for the website to function.
Analytical cookies
These cookies help us understand how visitors use our website, which pages they visit, and how we can improve the user experience.
Analytics services such as Google Analytics or similar services may be used.
Marketing cookies
With your consent, marketing cookies may be used to measure campaign performance, display more relevant content, and advertise through platforms such as Google, Meta/Facebook, LinkedIn, and other platforms used by IT Centar.
You can accept or reject the use of optional cookies through the cookie management system on our website.
You can change cookie settings at any time later.
More detailed information about individual cookies, their purpose, and retention period is available in our Cookie Policy.
9. Data security
We apply appropriate technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, alteration, disclosure, or destruction.
Access to data is limited to employees, associates, and service providers who need it to perform their work and who are subject to appropriate confidentiality obligations.
However, no method of transmitting or storing data over the internet can guarantee absolute security.
10. Links to other websites
Our website may contain links to third-party websites, social networks, and services.
IT Centar does not control the privacy policies of those services and is not responsible for how third parties collect or process data.
We recommend reading the privacy policies of every external service you use.
11. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, the technologies we use, or applicable regulations.
The current version will always be available on this page, together with the date of the latest update.
12. Contact
If you have any questions about this Privacy Policy or the way we process your data, you can contact us:
IT Centar
Cara Dušana 90/3
18000 Niš
Serbia
Phone: 018 528 298
Mobile: 062 250 241
Email: office@itcentar.rs
Website: https://itcentar.rs/
For questions related to training, you can use:
edu@itcentar.rs
For questions related to software services, you can use:
solution@itcentar.rs