Absolute 24/7 availability
Your customers no longer have to wait for call center hours. They can get the information they need, submit a request, check an order status, or complete an action in the middle of the night without waiting a second.
Solution projekti
Viber chat bots
Your business available wherever your customers are. As an officially registered partner for Viber bot development, we create advanced communication flows that automate support, generate leads, and drive sales. Communicate directly, quickly, and intelligently.
We were part of their success
A conversation that never sleeps
Viber bot can do much more than answer the most common questions. When properly programmed, it takes on the role of your best assistant.
By connecting to your databases, the bot can provide highly personalized information, guide users through the purchase process on its own, schedule appointments, collect data, and automate a huge part of everyday routine communication. You save operators’ time, and the user gets an answer immediately.
More than an automated response
Highly personalized communication
A bot does not have to sound like a robot. Based on integrated data, previous user activity, or their current status in the system, the bot adapts the tone and content of messages to each individual.
Connected to your systems
We do not build Viber chat bots in isolation. Through API integrations, we connect them with your CRM, ERP, web applications, e-commerce platforms, and databases, turning them into a powerful working tool.
Viber solutions we have developed
From automated customer support to bots connected with complex business systems, we develop communication flows tailored to the specific needs of users and brands.
We know you have questions, and we are here to answer them.
What can a Viber bot automate?
Almost any recurring process. It can display personalized statuses (e.g. shipment tracking), generate leads by collecting data, guide users through a specific process (e.g. reporting an issue), and write those actions directly into your business system.
Can the bot be connected to our existing system?
Yes. Through robust API integrations, the Viber bot communicates directly with your web applications, CRM and ERP systems, databases, and e-commerce platforms.
Does the user receive personalized responses?
If we connect the bot to your database, it will “recognize” the user. That way, the content, offers, and conversation flow are fully tailored to the specific user and their previous activity.
Can the conversation be handed over to an operator?
Of course. We implement the so-called human-handover. The automated flow is designed to resolve 80% of routine inquiries, and as soon as the system identifies a more complex issue or the user requests it, the conversation is seamlessly transferred to your support agent.
Can the bot send notifications?
Yes. Viber can become the core of your notification system. It can automatically send status updates, appointment reminders, exclusive promotions, or other relevant information in line with approved communication rules.
Turn conversations into customer experience
Be present exactly where your clients are already talking to friends. We will design a Viber bot that speeds up responses, eliminates support bottlenecks, and directly connects communication with your digital business.